Frequently Asked Questions

Orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 3–5 business days, depending on your location.

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the shipping carrier.

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 14 days of delivery for a full refund, or within 28 days for an exchange. Items must be unused, unworn, in their original condition, and returned with all original packaging and tags attached. A £5 return fee will be deducted from your refund to cover return processing costs. Once we receive and inspect the returned item, refunds will be issued to the original payment method, and may take 5–10 business days to appear depending on your bank or payment provider. Exchanges are subject to product availability.

If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and photos of the item, and we will resolve the issue as quickly as possible.

You can reach our support team through the Contact Us page. We aim to respond to all inquiries within 24–48 hours.